One of the reasons email is the preferred point of contact is that a message received via our commercial site is automatically logged by our helpdesk, which, of course, facilitates tracking of customer inquiries. We also prefer email because the channel is open 24 hours a day seven days a week and, frankly, is more conveniently monitored than telephone messages. Neither emails nor telephone messages are jobbed-out to a 3rd party, but are received directly by the Studios.
Messages sent via social media flow into the stream of digital communications received at the Studios; nevertheless, while these communications may be monitored, they are not subject to the same rigor as communications received via our commercial site or voice messages left on the Studios' telephone system. Please do not rely on social media to communicate with the Studios about questions or concerns pertaining to such things as product availability, shipment, speaking engagements, or any other matter of moment.
Telephone contact is subject to the following schedule of hours of operation as well as work and call-traffic volumes. Messages left through the Studios' telephone system are monitored and addressed as soon as possible. This is the Studios' telephone number:
These are the Studios' hours of operation. These are not hours during which patrons and guests are welcome to simply drop by. These are hours during which much of the work of the Studios is done. We publish these hours to indicate when a telephone call or an email is more likely to come to the immediate attention of the Artists of Al Young Studios. These are not "store-front" hours. We do not maintain a store front. (Please read more, below.)
Monday - Friday 09:00 - 17:00 Mountain Time, MST/MDT
This is the mailing address for the Studios:
Al Young Studios 684 West 1400 North Orem, Utah USA 84057-2587
Because of ongoing immunity issues associated primarily (though not exclusively) with Al's leukemia and associated hemolytic anemia, the Studios' address does not serve as a business location open for anyone to drop in unannounced. Furthermore, we do not stock merchandise, but print on-demand. Any visit to the Studios must be arranged in advance by appointment only. Additionally, no one under the age of 12 nor anyone who has symptoms of any illness or who has recently been exposed to any illness can be admitted. We apologize for any inconvenience this may cause, but such are the conditions imposed upon appointments. Over the growing number of years we have lived with these circumstances, we have deeply appreciated the overwhelming thoughtfulness and consideration we have encountered in connection with these stipulations.
By appointment, we are pleased to open the Studios from time to time to patrons, friends of the Studios, and guests for the purpose of viewing original artworks and becoming more familiar with the work of the Studios.
Patrons who have arranged to pick up their order from the Studios, instead of having the order shipped, are encouraged to schedule an appointment to pick up their order from the Studios. Cleck here for directions to Al Young Studios.