We do not collect any personal information about individual visitors to our site unless a visitor chooses to fill out and submit an order form. All forms—regardless of what information they require—are fed through a Secure Socket Layer (SSL) to protect your privacy. We do not share personal information with any third party, and any compromisable information like credit card information is deleted after use. We cannot and will not keep personal credit card information on file—for your protection and ours.
This site is hosted by Media Temple (mt)
. Our services with Media Temple are self-contained and accessible only to us. Basic information about how our site is used is collected anonymously through CloudFlare, (mt), and Google Analytics. This information is purely for design and security purposes: it is never used to track, spy, or compromise a user's privacy or security. This information is not shared with any third party.
We also welcome telephone calls, letters, and emails
, if you have any questions, concerns, or if you prefer to place an order without using our Shopping Cart. We treat all information collected by telephone, regular post, or email in the same manner as data collected on-line.
Your privacy as a web user is our primary concern, and we take every care to not collect more information than is needed to complete a transaction, support request, or other need, and we permanently delete private information at the soonest possible opportunity.
If you request as part of the ordering process that you would like to receive occasional emails from Al Young Studios, your email address will be kept on file for that purpose; however, we do not sell that information, and it is for the exclusive use of Al Young Studios and is not sold, leased, or given to any third party without your explicit permission.
We recommend that if you would like to receive updates without giving us permission to use your email in the future, please follow one of our facebook pages
, where you can easily unsubscribe and change notification settings at any time.
You are welcome to contact us at any time to correct any of the information we may have received from you, or to review with us your wishes concerning that information. We are pleased to respect your wishes.
Frequently Asked Questions
OrderingBack to Top
Q: Can I order wholesale?
A: Yes, wholesale pricing is available online for most of our products. If an item qualifies for wholesale pricing, price breaks will be noted on the product's detail page, and discounts will be applied at checkout. If you intend to resell the product, you cannot resell it for a price lower than the current price on our site.
Q: How do I order online?
A: Any Studios product can be purchased online. At the page for any product you want to purchase, click the "Add to Cart" button. Once you have selected all the products you want to order, click the "View Cart" button (or the shopping cart button under the menu at the right of the browser) and complete your order.
Q: How do I order by mail?
A: Any Studios product can be ordered by mail. When you click the "Order by mail" button for a product, the site provides a PDF version of an order form you can print, fill out, and mail to the Studios. Use the "Order by mail" button if you want to pay by check or money order. Do not send credit card information through the mail or email. Customers outside the United States must order online and pay by credit card because the Studios cannot accept international checks, cash, or IMOs.
Q: How do I order by phone?
A: Call the Studios switchboard Monday through Friday from 8 a.m. to 5 p.m. Mountain Time (MST/MDT). You can also call at any other time and leave a message.
Q: Can I pay by check or money order?
A: Customers in the United States can pay by check or money order (payable to Al Young Studios) by sending payment with a mail-in order form to:
Al Young Studios
684 W 1400 N
OREM, UT 84057-2587
NOTE: Please fill out the shopping cart and select pay by check. The prices on each product page only represent the cost of the item without shipping. If you select Pay-by-check in the cart, it will allow you to print a PDF to enclose with your order with the correct shipping costs.
Q: Can I pay by credit card?
A: Yes, the Studios accepts VISA, MasterCard, and Discover. You may order by phone or through the site with a Credit Card. For you privacy and protection do NOT send any credit card information through the mail or email.
Q: Can I purchase and pick up my order in-store?
A: Yes; however, open-edition prints and some other products are printed on demand. In-store pick-up requires that you telephone or email the Studio or order online far enough in advance to allow for the printing, and to arrange for an appointment, during regular business hours, so that you can pick up your order (the processing time on each product's page is the same for in-store pickup). The Studios accepts in-store payment by check, credit card, or cash.
Q: Does your site have a Security Certificate?
A: Yes. The Studios' web site uses 128-bit/256-bit encryption and is secured by Equifax Certificate Authority Inc.
ReturnsBack to Top
Q: Can I return an order or part of an order?
A: No. All sales are final.
Q: My order was damaged in the mail. What do I do?
A: Contact us by phone or email immediately.
Contacting the StudiosBack to Top
Q: How can I contact Al Young Studios?
A: Email is the best way to contact the Studios. Select the "Contact us" option in the menu at the right of the web site browser. You can also telephone the Studios' switchboard at 801.221-0351. Voice-messaging is available. You can also write to the Studios at 684 West 1400 North, Orem, Utah 84057-2587.
Q: May I visit the Studios?
A: Visits are arranged by appointment only. Please call well in advance (preferably at least a week or two). All visitors must be 12 years of age or older, and in good health. Several years ago, Al was diagnosed with chronic leukemia, which involves an immune system vulnerability. We appreciate your consideration in not visiting the Studios if you, or anyone in your party, is experiencing any symptoms of illness of any kind.
Q: Where is the Studios located?
A: 684 W 1400 N, OREM, UT, USA 84057-2587.
Q: May I request a Studios tour?
A: Tours may be arranged, at least one month in advance, for groups no larger than a dozen people. No children under the age of 12 are allowed. (Please see the explanation under "May I visit the Studios?")
ProductsBack to Top
Q: May I request that my print or book be signed by the artist or author?
A: Yes. Use the Comments area of your online order to make your request. Please do not request a lengthy inscription. Where and how a book or print is signed is entirely up to the author or artist. No exchanges or refunds will be made.
Q: What is an open-edition print?
A: "Open edition" means that there is no limit to the number of prints in an edition or printing. Such an edition differs from a "limited edition" wherein a finite number of images are produced consistent with specifications pertaining to the edition as a whole. Open-edition prints are produced, instead, for the purpose of making copies of an artwork as widely available as possible, and are priced accordingly.
Q: Does Al Young Studios offer limited-edition prints?
A: Only the lithographs available from the Studios are produced and documented, signed and numbered, in the demanding tradition of genuine limited-edition artworks. Each lithograph is handmade as an original work of art. For example, Giclée prints available from the Studios are open-edition, not limited-edition prints.
Q: What is a "print" or "poster print"?
A: "Poster print" simply means that the image is printed on paper, not canvas. Wide format poster prints (14 in. x 18 in. or larger) are printed on a high quality satin-finish paper. Smaller prints, such as 5 in. x 7 in., 11 in. x 14 in., etc.) are printed on a slightly glossy 100# cover paper.
Q: What is a Giclée?
A: A giclée (pronounced zhee-clay) from the Studios is a high-resolution, digital copy of an original artwork and is printed by ink-jet on canvas and then coated with a protective covering. Most giclées available from the Studios are shipped unmounted. The canvas print includes a 2-in. border surrounding the image so that a framer can stretch the canvas print onto stretcher bars, or otherwise mount it preparatory to framing.
Q: How much would it cost to have my giclée mounted and then shipped to me?
A: Giclée prints 11 in. x 14 in. or smaller can be mounted on gator-board and shipped, ready for framing. Pre-mounted canvas prints larger than 11x14 are not available for shipped orders because of the fragility and expense of shipping. However, if you can pick up your order in-store, the Studio can arrange to have your canvas mounted to gator-board no matter the size of your giclée. For 14x20 inch giclées, mounting costs an additional $15. For 24x36 inch giclées, mounting adds $40 to the price, and for 40x45 inch giclées mounting adds $75 to the price.
Q: Does the Studios offer any "limited edition" giclée prints?
Q: What does the label "Original Oil Painting" mean, and what does it mean when it appears as SOLD?
A: Every color print available from the Studios is a high-resolution, digital copy of an oil painting created by the artist at the Studios. The painting itself is referred to on the web site as the "original oil painting." There is only one original oil painting created for each image, and such paintings are available for sale. Purchasing an original oil painting does NOT transfer any of the copyright to the purchaser (that is, any of the rights to copy the image). All rights to reproduce the painting or its image in any way remain solely with the artist. Any exceptions to this (such as permission to copy the work in any way) must be obtained in writing from the artist before copying an artwork in any way, and may involve a fee. The sale of the original painting has no effect whatsoever on the availability of prints from the Studios.
FramingBack to Top
Q: Which sizes of prints sold by Al Young Studios are a standard frame size?
A: Print sizes 5x7, 8x10, 11x14, 14x16, 18x24, and 24x36 are all standard frame sizes in the United States. This means that frames, both matted and unmatted, for these prints can easily be obtained at retail framing outlets or other providers. Frames measuring 11x17 are also becoming increasingly more available at retail vendors. Other sizes listed on the website such as 14x20 or 40x45, etc. are prints that do not fit into standard frames and require custom frame work.
Q: Are framed versions of prints available from the Studios?
A: No, as a general rule. The very high cost of shipping is prohibitive, and framing by "long distance" is also very difficult because matters of taste and the setting in which the framed print will be hung are difficult to identify and satisfy.
Q: Does Al Young Studios provide custom framing?
A: Yes; however, custom framing provided by the Studios is for museum-quality frames involving construction, gold leaf, and finishing (such as antiquing and waxing). The process is costly and time-consuming. The added costs of packaging and shipping are also high. If you are serious about a custom frame, contact the Studios either by email (via the web site) or by telephone at 801.221-0351.
Q: Can I engage the Studios to frame artworks not sold by the Studios?
A: Yes; however, in addition to the parameters described at "Does Al Young Studios provide custom framing" the cost of insurance and the shipping of artworks to be framed also drives up the already high costs of such a project.
PermissionsBack to Top
Q: How do I obtain permission to use one of your images for a non-profit or for-profit presentation, publication, or other medium?
A: You must not use any Studios image (whether photograph, artwork, logo, or anything else) for commercial purposes without prior written consent from the Studios. Write an email (via the web site) or send a letter to the Studios (at 684 W 1400 N, Orem, Utah 84057-2587) describing your request in detail. The Studios will carefully consider your request and respond as soon as possible. A fee may be charged for a grant of permission depending on the nature of the use of the image.
Q: May I copy Studios images (including photographs, logos, drawings, artwork, etc.) when they appear in publications?
A: Without explicit permission from Al Young Studios and the producer of the publication, no. You may request for permission to do so must be submitted to the individual or organization who produced the publication, and once they have given their approval, contact us for permission to reuse the Intellectual Property.
Q: May I post an image from your web site to my blog, Facebook page, or other web site?
A: Yes. Please provide a link from the image to our website (alyoung.com) and include the following citation with each image you use: Copyright by (name of artist). All Rights Reserved. Courtesy of Al Young Studios.
Q: Is there any content that doesn't require explicit permission from Al Young Studios to reuse?
A: Yes, works—primarily musical compositions from Al Young Studios—that are labeled with the cc-by-nc (Creative Commons Attribution Non-Commercial) license or the cc-by (Creative Commons Attribution) license, only require attribution—and in the case of cc-by-nc works—that their use be non-commercial.
Shipping Policy & Bundled Shipping
Other shipping information
Q: What is Bundled Shipping?
A: It's our way of calculating the lowest possible shipping cost when you buy more than one of a particular product or multiple products in a product-category.
Q: How does it work?
A: When you add a product(s) that qualify for bundled shipping, the shopping cart performs hundreds of calculations in an effort to give you the best deal we can on shipping. The cost of shipping each product separately is presented for comparison.
Q: Why did you choose to implement bundled shipping?
A: We want our customers—particularly those who order bulk quantities—to save as much as possible on shipping. We frequently buy online and dislike finding what appears to be a great price or deal, only to discover that the cost of shipping makes the purchase unreasonable or impossible.
Q: Why don't you just offer free shipping on everything?
A: We would have to raise all of our prices, and either pad them as a safeguard against frequent price hikes, or perpetually raise them every time shipping costs change. We also want to avoid the temptation to cut corners on packaging quality and service by attempting to garner a little more profit. Bundled Shipping helps ensure that shipping prices remain as low as we can make them while the price of the product remains the price of the product.
Q: Does it really save me money, and how many items must I order before it takes effect?
A: It really does save. And since most of our products qualify, you start saving the moment you order two or more—usually 50% or more.
For example, ordering 1 copy of My Father's Captivity costs $5.50 in shipping. If you order two books shipped to the same address, you still pay only $5.50. Three books ship in a larger box for $10.50 (a savings of 36% on your order). The larger box can hold up to 6 copies and ships for the same $10.50 (a savings of up to 68%, depending on how many copies you order. As the order quantity increases, so does the savings.
Q: Is bundled shipping available only when I select the Economy option?
A: No. Whenever we can package items using faster/expedited options, we bundle those costs as well: however, the savings may not always be as large as with the Economy option.
Q: I'm shipping outside the US. Is bundled shipping available?
A: Absolutely! We bundle everything we can for every destination we can. The savings may not be as substantial for international customers (because there are weight and other customs restrictions that limit our bundling options), but if there is a bundling option for US customs there is almost always a similar savings for international customers.
Q: Will Bundled Shipping delay my order?
A: As a general rule, no. Nearly every product from Al Young Studios is printed on demand to reduce costs for the customer; therefore, bundled items are almost always printed together, and everything in a package usually ships the same day. If you order unusually large quantities, some packages may ship before others, ensuring that as much of your order arrives as quickly as possible regardless of the shipping speed you choose.
Q: I'm interested in making an extremely large order and the shipping cost will be over $1,000 with bundling enabled. Can I get a lower rate?
A: If you want a lower rate for an extremely large order, for which shipping will cost more than $1,000, contact us to discuss freight options or other arrangements. As a general rule, lower prices can be reached, and your credit card or account will be refunded the difference, but we do so only for orders that would cost more than $1,000 in shipping, and only on a customer-by-customer basis.
Q: Is Bundled Shipping different from your bulk discounts?
A: Yes. Bulk discounts actually reduce the price of the product. Bundled shipping reduces the shipping cost in addition to any bulk discount.
Q: If I select expedited shipping, will you dispatch the order more quickly?
A: It depends: we ship any order—Economy, Priority, or Expedited—as fast as items are available. Products that are not waiting on printing or other processing, ship as soon as we can package them—sometimes on the same day. There are rare cases when we have two orders for the same product and only enough in stock for one order. In such cases, we assemble the most expedited order first, since the customer paid more—often a lot more—to have the order sooner. Even so, such delays only add one to two days to processing (and are part of the ship-date estimate), and they are extremely rare.
Q: Can my order be expedited?
A: Al Young Studios prints most orders on-demand. Consequently, a product's availability varies. Please contact the Studios concerning the possibility of expediting shipment of a particular product. Please be aware that even the Studios' ability to handle such requests varies according to the volume of requests at any time, and the ability of the third-party printer(s) to deliver on their usual schedule. The cost of expediting an order necessarily increases the overall cost of an order.
Q: How do I know what my shipping will cost?
A: The cost of shipping is calculated according to product price, quantities, handling, and means of delivery; not according to the value of the items ordered. Once you enter your information into the online shopping cart, the cart computes the cost of shipping the order. Refer to the shipping policy below, for more information on bundling shipping costs for orders.
Q: Do you ship orders outside the United States?
A: Yes. All Studios products are available for sale outside the United States. However, because of copyright or customs restrictions, some products are not available outside the US. Any restrictions appear on a product's detail page on alyoung.com.
Q: If I am an international customer, how can I pay for my order?
A: Please use VISA, MasterCard, or the Discover card. We do not accept checks, cash, or IMOs (International Money Orders) for international orders.
Q: Does Al Young Studios accept debit cards?
A: Only when the debit card is run through as a credit card, rather than a debit card.
Q: How quickly will my order arrive?
A: Depending on what you purchase and the quantity, your order will arrive in one or more packages. Each package ships as soon as all of its items are available to ship. The shipping estimates on each product's page indicate the maximum amount of time it takes to ship that product. The amount of time it takes to reach you (factoring-in the shipping speed you choose) is additional. For example a product that takes 1 to 3 days to ship, and with 1- to 2-day shipping speed selected, should arrive anywhere between the next day and five days away—depending on shipping conditions and order processing.
Q: Can I track the progress of my order?
A: Books, giclée canvas prints, and large-format (14 in. x 18 in. or larger) poster prints are shipped via USPS Priority Mail with Delivery Confirmation. The USPS sends an email notification when your order is shipped, along with the tracking number for your order. The email comes from "U.S._Postal_Service_" and has a subject line reading "USPS Shipment Info for…" If you wish to track the progress of your package, you can enter the tracking number (found in the email you receive from the Postal Service) in the upper righthand corner of http://www.usps.com/ under "Track & Confirm." Orders shipped via USPS First Class Mail do not include Delivery Confirmation in the fee for shipping and handling.
Q: How do I arrange for in-store pick up?
A: "In-Store Pick-Up" is available at the Studios from 10 a.m. through 6 p.m. Monday through Friday. Al Young Studios is located at 684 West 1400 North Orem, Utah. Your order will not be available for pick-up until the date provided in a Studios notification (usually sent by email) announcing the availability of your order. Do not, however, simply show up at the Studios on that date to pick up your order. Call beforehand to arrange for a time to pick it up. Please read "May I visit the Studio?"
Q: Can I purchase any of your products in retail outlets?
A: No. Studios products are available only through the Studios' web site.
Q: I have seen products at retail outlets that use your artwork. Can I purchase these products on your web site or at the Studios?
A: No. Products created by retail vendors, such as Deseret Book, are not available from the Studios. However, Al Young Studios may have a comparable product available direct from the Studios.
Q: My order was damaged during shipment. What do I do?
A: Contact the Studios immediately.
Mail-in order forms are available for Al Young Studios products. These order forms can be printed and mailed by customers who prefer to pay by check or money order (after inputting information in the shopping cart and selecting pay-by-check).
Please make checks payable to:
684 W 1400 N
No order confirmation is sent for a mail-in order unless an email address is provided, but shipping is handled in the same time and manner as an online order once payment is received.
For questions about an order, please call 1.801.221-0351, Monday through Friday, 8 a.m. to 5 p.m. MST/MDT, or contact us
through the web site.
Note: Shipment of original paintings and other items are not calculated by our shopping cart and arranged with the customer as part of the sale.